Insurers have spent a decade modernizing core systems, workbenches, automation, and now GenAI — yet productivity hasn’t improved. Cycle times remain slow, capacity is constrained, and AI struggles to deliver impact. The problem isn’t downstream technology. It’s upstream.

Across underwriting, claims, and servicing, work still enters the enterprise as messy, unstructured inputs that systems can’t handle, while people become the integration layer. This fireside chat explores why modernization won't deliver the intended ROI until the front door is fixed — and why ingestion, enrichment, and orchestration have become a strategic imperative for CIOs and COOs.