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Agenda 2026

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ITC London 2026
 

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Keynote: Innovation in Claims & Customer Centricity

27 Jan 2026
Main stage
Adapting to the Modern Customer
From AI-driven workflows to transparent automation, claims innovation is a proving ground for customer experience. Learn how top carriers are transforming claims into a strategic differentiator without losing the human touch. - Understand how automation and AI are improving transparency, accuracy, and speed in claims - Discover what it takes to deliver predictive, proactive service in real-world environments - Learn how to embed empathy and trust in every step of the claims journey
Speakers
Luisa Barile, CEO - ManyPets
Sophia Pilkington-Miksa, Chief Product Officer - ManyPets