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08:00
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A relaxed start to Day 1 for women across the market to connect before the agenda kicks off over coffee, not panels. Whether you're catching up with familiar faces or meeting new ones, it's a chance to build the kind of relationships that outlast any single event.
09:00
09:10
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AI is everywhere in the decks, but thin on the P&L: where are carriers, syndicates and MGAs actually seeing margin, loss ratio or expense ratio gains from AI at scale? This keynote dissects real deployments, from claims automation and fraud detection through to underwriting, the trade-offs, and what boards and Lloyd's Minimum Standards now demand in terms of ROI proof and governance.
09:25
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With rates softening and capacity abundant, leaders are being forced to rethink how they deploy capital, protect margins and avoid 'buying' market share. This keynote explores practical levers for underwriting discipline, portfolio mix, expense control and client strategy when the cycle turns against you.
09:40
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As AI agents start to initiate actions, change parameters and interact with external systems, the risk moves from simple model error to truly agentic behaviour. This panel brings together CROs, CIOs and regulators to unpack emerging control frameworks, monitoring, kill switches and accountability models that actually work in production.
10:10
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From war and sanctions to supply chain shocks and elections, geopolitical and macro instability are reshaping risk pools and correlations. This session translates macro signals into implications for specialty lines, NatCat, cyber, political risk and how carriers should be thinking about scenario planning and capacity.
10:25
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With falling rates and abundant capacity, underwriting discipline is under real pressure. This session explores pricing, portfolio steering and how MGAs, facilities and smart-follow models can be used without sacrificing technical rigor.
10:55
11:15
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As brokers build MGAs and facilities at pace, concerns around neutrality and conflict intensify. Underwriters, brokers and MGAs unpack economics, governance and what data and controls are needed to keep trust in the delegated model.
11:25
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This interactive session walks through the organisational, data and process changes required to move from pilots to scaled AI deployments across underwriting, claims and distribution. Participants will map key workflows, identify automation and augmentation opportunities, and leave with a pragmatic checklist for AI-readiness in their own business.
11:45
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From model drift to agentic behaviour, AI safety is no longer an abstract tech problem but an FCA- and Lloyd's-level concern. This session explores practical guardrails, accountability models and how CROs, CIOs and boards are redefining "acceptable" AI risk under both regulatory regimes.
12:00
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Innovation stalls if data is fragmented and infrastructure creaks. A digital/information/strategy leader shares what it really takes to clean data, modernise middleware against market data standards like DA SATS and ECF, and move from tactical workarounds to strategic architecture.
12:15
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Many 'innovation teams' have been sidelined, restructured or quietly wound down. This candid fireside explores what replaces the old model, how to embed experimentation into P&L lines, and how to work with startups without theatrics.
12:30
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While AI dominates agendas, clients still buy trust, empathy and advice; nowhere more than at the claims moment, the highest-stakes touchpoint in the customer journey. Explore how to keep human judgement and customer experience at the centre, designing journeys, teams and cultures that don't lose the 'why' of insurance.
12:40
13:05
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Rather than treating Consumer Duty and conduct regulation purely as constraints, this workshop explores how product, distribution and CX teams can use them as design inputs. Through practical examples, participants will reframe regulatory requirements into guardrails for better journeys, better disclosure and better long-term client value.
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Senior market participants debate where London still has a defensible edge ' from complex risk expertise to capital structures and ecosystem depth ' as global carriers and MGAs compete for the same business. Expect a frank discussion on where London must modernise fast, and where it should double down on its unique strengths.
13:55
14:25
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Post-deal integration is increasingly about reconciling data models, platforms and cultures rather than just org charts. This session looks at how leading insurers and brokers are approaching tech stack consolidation, data quality uplift and talent retention to make M&A accretive rather than a drag.
14:35
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Underwriters, brokers and MGAs discuss what information, behaviours and controls really differentiate trusted delegated partners from the rest. The conversation will focus on data transparency, governance, performance management and how to structure facility and binder arrangements that work for all sides in a softening market.
14:40
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Embedded and affinity deals are everywhere in pitch decks but rare in meaningful P&L; embedded health and protection products are among the fastest-growing examples. Practitioners walk through concrete partnership examples, unit economics, and the API and integration architecture that makes or breaks these models operationally, not just commercially.
14:55
15:45
16:05
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An AI sceptic and an AI evangelist go head-to-head on productivity, risk and workforce impact in insurance. Expect a forensic look at what's signal vs. noise, and how leaders should balance experimentation with discipline in a softening market.
16:35
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As portfolios become more data-rich and models more powerful, the boundary between underwriter judgement and algorithmic decisioning is blurring fast, visible already in the digitisation of the Lloyd's underwriting room through platforms like Ki. This keynote examines where algorithmic underwriting is genuinely outperforming humans, where it still fails, and how leading carriers are redefining the underwriter's role around it.
16:40
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Despite universal acknowledgment that legacy and poor data are the real blockers, they often struggle to compete with shinier initiatives for investment. This roundtable explores how technology and business leaders are reframing infrastructure and data remediation as strategic enablers, securing funding and sustaining momentum over multiple years.
16:50
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Facilities promise efficiency and scale, but underwriters still worry about selection, leakage and control. This discussion zeros in on how data feeds, real-time monitoring, rules engines and shared analytics can give capacity providers the transparency and comfort they need to back more broker-run facilities with confidence.
17:05
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Deepfakes, synthetic documents and AI-generated claims narratives are changing what fraud looks like, and generic anomaly detection isn't built for it. This session brings together SIU leaders and fraud technologists to unpack what's showing up in claims queues now, and how detection models are being retrained to catch it.
17:20
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As AI systems make more decisions, who carries the can when things go wrong ' developers, deployers, or end-users? Carriers and AI-native MGAs debate policy wording, claims-handling implications, attribution of fault, and the viability of AI liability as a scalable new line.
18:00
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Close out Day 1 the way the best conversations often happen; over a drink rather than a deck. Join fellow attendees, speakers and sponsors for an informal evening of connections before Day 2 begins.
08:00
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A relaxed morning gathering for those working in and around the London Market; underwriters, brokers, MGAs and capacity providers alike. Come compare notes on Day 1 before Day 2 begins, and connect with the market's specialists in a smaller, more informal setting.
09:00
09:05
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Beyond the rhetoric on automation, where are real FTE savings, redeployments, and new high-value roles being created? Unpack the economic impact of AI on cost ratios, operating models and organisational design.
09:20
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Life and health carriers are quietly running some of the industry's most mature AI underwriting models. This keynote looks at what P&C can learn from accelerated underwriting, mortality/morbidity modelling, and where the two worlds are converging.
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Many organisations are stuck with multiple AI pilots that never make it to scale or the balance sheet. This workshop guides participants through a structured approach to prioritising use cases, building business cases, measuring ROI and navigating internal governance to move from experimentation to industrialisation.
09:35
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As more women move from senior roles inside carriers and brokers into founding and leading insurtechs themselves, this panel looks past representation statistics to the practical realities: raising capital, building teams, and scaling in a market that's still working out what it wants from insurtech. Founders and operators share what's actually changed, what hasn't, and what they'd tell someone starting today.
10:05
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Every vendor pitches a rip-and-replace roadmap; every CIO knows most of them fail. This session gets specific about when full core replacement is worth the risk versus when API wrapping, middleware and selective modernisation deliver more value, faster.
10:20
10:40
11:40
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As AI eats repetitive tasks, what happens to graduate schemes, junior underwriting and ops roles? Leaders debate reskilling, new career paths and whether AI deepens or narrows the industry's talent pipeline.
11:55
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As pension risk transfer volumes grow, annuity providers face new pressure to model longevity risk with better data and faster decisioning. This keynote explores where AI is genuinely moving the needle on pricing and reserving.
12:10
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VCs and strategic investors share how their theses have evolved through hype cycles, softening markets and changing rates. Beyond business model, they're increasingly assessing technical architecture and systems maturity as a proxy for scalability. They outline what a 'fundable' insurtech or MGA looks like today and where they see outsized opportunity over the next 5 years.
12:25
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In this highly practical session, cross-functional teams will dissect a real insurance process ' such as bordereaux handling, submissions triage or simple claims ' and redesign it using AI, automation and better data flows. The focus is on producing a concrete, testable 'day 1' change participants can take back to their organisations.
12:40
13:55
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New capital, platforms and MGAs are testing the traditional broker'insurer'reinsurer stack -and increasingly, that disintermediation extends beyond underwriting into claims relationships, as platforms and MGAs seek to own the customer through the full lifecycle. This discussion asks where power really sits today, who risks being disintermediated, and which models will own the client relationship in 2030.
14:25
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Firms are juggling UK Consumer Duty, EU fragmentation and international regulatory layers, nowhere more acutely than in retail life and pensions, where value assessments and vulnerable customer duties carry real bite. Much of the cost isn't the regulation itself but systems incapable of producing the data and evidencing regulators now expect. This session explores whether regulation is genuinely improving outcomes or simply adding friction, and how leaders are pragmatically designing for compliance; technically as well as procedurally.
14:40
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Premium credit control, cash allocation and bordereaux processing rarely get stage time, but they're where delegated authority relationships actually break down. Senior finance and ops leaders trade notes on what's working.
15:10
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A traditional face-to-face Lloyd's underwriter sits opposite a digital-first, data-heavy underwriter from the company market. They challenge each other on judgement vs. models, broker relationships, and what 'great underwriting' looks like in the 2027 cycle.