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ITC London 2027 Speaker Interview: Erik Johnson, Head of Technical Underwriting and Oversight at Markel International
Before building more than 20 years in insurance, Erik Johnson was a professional ballet dancer, and the discipline of that world still shapes how he leads. Today, as Head of Technical, Standards and E …
What I’m Looking Forward to at ITC London 2027 (Beyond the Main Stage)
Every conference has its headline sessions, and ITC London 2027 will have plenty under the banner of Defining Insurance’s North Star. But when I think about what makes ITC London stand out, I think ab …
Session Recap: Digital Follow Underwriting: How the London Market Is Rewiring Follow Capacity
Speakers: Dan Walsh, Chief Underwriting Officer, Ardonagh Specialty Trent Sommerville, Technology Director, Ardonagh Specialty Reid Stanway, Head of Digital Partnerships, Ki (moderator) Session date: …
ITC London 2026 Speaker Interview: Anthony Barker, Director at Aviva
Anthony Barker, Director at Aviva, discusses his career in venture capital, the importance of innovation in insurance, and how AI and emerging technologies are shaping the future of the industry.
ITC London 2026: Janthana Kaenprakhamroy, CEO & Founder of Tapoly
Janthana Kaenprakhamroy, CEO & Founder of Tapoly, discusses building a scalable InsurTech business, balancing innovation with regulation, and the importance of resilience, precision and strategic thin …
ITC London 2026 Speaker Interview: Usha Badrinath, Chief Data Officer at Mosaic Insurance
What’s one misconception about the industry that you’d love to change? Many still see insurance as a product - something you buy from a company. I see it as infrastructure - a complex, interdependent …
ITC London 2026 Speaker Interview: Sophia Pilkington-Miksa, Chief Product Officer at ManyPets
What’s been the most defining moment of your career so far? Seeing our long-term investment in technology deliver real business impact this year — shifting ManyPets from a £30m loss to a £6.25m profit …
Session Recap: What It Takes to Scale From Product to Profit
Speakers: Clare Dodd, UK General Manager, Empathy Sam Fromson, COO and Co-Founder, YuLife Janthana Kaenprakhamroy, CEO and Founder, Tapoly Iryna Chekanava, Senior Innovation Underwriter, Chaucer Finn …
Session Recap: How Insurance Customer Experience Is Won or Lost in Claims
ManyPets reviews every claim through an in-house AI agent and settles 55 per cent with no human involvement. Barile and Pilkington-Miksa on the platform work that had to come first.
ONE CUSTOMER, ONE VIEW: How SCVs Move Insurance from Policy to People

ONE CUSTOMER, ONE VIEW: How SCVs Move Insurance from Policy to People

Rashed Younas, Head of Delivery at Dot Collective
Sarah's husband passed away three months ago. When she called her motor insurer to remove him from the policy, the conversation was difficult, but the agent was understanding. They noted her bereaveme …